FAQs

All SNFS garments & items are designed, produced and packaged here in New Zealand. We understand when shopping online you may have questions regarding your items and order. Read below for info about your item.

MATERIALS & PRINTING

All garments produced by SNFS are 100% cotton. Cotton is a natural fibre which has an advantage of being soft, comfortable, durable and breathable.

We use screen printing on our tees & on our new Hoodie a puff print. This garment features intricate puff print detailing that adds unique texture and character to its design. While we strive to ensure durability, please be aware that machine washing may, in some instances, affect the puff print quality. We recommend hand washing to maintain the integrity of the garment. Your understanding and attention to these guidelines are appreciated as they contribute to preserving the longevity and beauty of your purchase.

SHIPPING 

All garments will be packaged with the aim to ship the next business day. Once your order is dispatched you will receive tracking details for your order via email. 

NZ Orders: Approx. 2 - 4 days arrival time

International Orders: Approx. 2 weeks, however please keep an eye on your tracking

RETURN POLICY 

- If you receive a defective product or the incorrect size, please email us at hello@soulnotforsalestore.com so we can rectify this problem immediately. These costs will be incurred by SNFS.

- Refunds can take approximately 2 - 4 days to process. Please note, original shipping costs will not be refunded.

- Please return all garments in the original condition. SNFS reserves the right to refuse refunds if items are not returned in their original condition.

Please contact hello@soulnotforsalestore.com for all other enquiries.